Serving Those Who Proudly Serve
Super SERVMART is located on the Naval Station Norfolk at 9610 Decatur Avenue (directly across from Pier 8 on the water front). Super SERVMART is open 0700 to 1600 Monday through Friday, except Federal Holidays.
Super SERVMART operates on a shopping mall concept.
Customer service and satisfaction is at the forefront of Super SERVMART. We go the extra mile to ensure the customer receives what he orders, receives it ahead of schedule, and does not have to expend his valuable time to get the product required.
MANCON’s approach to customer service is based on having the products available at the right price with a minimum wait time. Super SERVMART personnel are committed to and believe that Customer Service is not just a department, but also an attitude.
Pricing Analysis & Work Flow Management Support
- Statistical random sampling of in-store stock conducted quarterly
- Results of quarterly random sampling shows Super SERVMART pricing is comparable to GSA Advantage and commercial pricing
- Complete transaction history for all purchases by UIC
- Procurement support and technical support on-site
Super SERVMART Model and Objectives
- Provide best of products and customer service
- Customer focused, market-driven, 3PL initiative
- Large inventory of more than 7,000 items on-hand for immediate delivery at competitive prices
- Walk-in, phone, fax and/or email orders processed
- Storefront approach with complimentary e-commerce service
- Participation on the DoD EMALL
- Special Order service with quick turn-around of thousands of items from more than
- Free delivery available anywhere in the Virginia Hampton Roads area
- On-site technical support
- Customized training and process development support
- Partnership with FISC Norfolk and Fleet customer
- Partnership with NIB/NISH/JWOD
- Partnership with large national suppliers and local small business
© DRAJON Tactical Outfitters 2010, ALL RIGHTS RESERVED